Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and CRE10x Software, Inc. ("CRE10x," "we," "us," or "our"), governing your access to and use of the CRE10x platform, website at crexsoftware.com, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

CRE10x is an AI-powered platform that provides commercial real estate professionals with specialized tools ("Multipliers") for document parsing, financial analysis, deal evaluation, investor reporting, property management, and other CRE workflows. The Service uses artificial intelligence (powered by Anthropic's Claude API) to process documents and data you provide and generate analytical outputs.

3. Account Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You must be at least 18 years of age to use the Service.
• You agree to notify us immediately at support@crexsoftware.com of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Pricing and Your AI Key

4.1 Free Platform

The CRE10x platform is provided free of charge. We do not collect payment or billing information. We may apply reasonable usage limits to maintain quality of service.

4.2 Bring Your Own AI Key

The AI tools run on your own Anthropic API key, which you provide and which is stored only in your browser. You are responsible for obtaining your key, for keeping it secure, and for all charges Anthropic bills to it for your usage. Your use of the Anthropic API is subject to Anthropic's own terms and policies. CRE10x is not a party to, and is not responsible for, your billing relationship with Anthropic.

4.3 Changes

We reserve the right to modify the Service and any future paid features. We will provide reasonable notice of material changes.

5. Usage Logging and Feedback

• To operate and improve the Service, we record basic usage events — sign-ins and tool runs (with timestamps, tool, success/failure, and approximate file size) — associated with your account. We do not log document contents, results, file names, or your API key.
• Feedback you submit in-app (bug reports, ideas) is stored with your account email so we can triage and address it.
• See our Privacy Policy for details on what we collect, how it is used, and retention.

6. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Upload documents that you do not have the right to access, use, or share.
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
• Circumvent or attempt to circumvent usage limits, rate limits, or other technical restrictions.
• Use automated scripts, bots, or scrapers to access the Service without our written permission.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload malicious files, viruses, or harmful code.
• Resell, redistribute, or sublicense access to the Service or its outputs without our written consent.
• Misrepresent AI-generated outputs as certified professional advice (see Section 8).

7. Your Content and Data

7.1 Ownership

You retain full ownership of all documents, data, and content you upload to the Service ("Your Content"). You also own the outputs generated by the Service from Your Content.

7.2 No Persistent Storage

CRE10x processes Your Content entirely in-memory. Your uploaded documents and AI-generated results are never saved to any database, file system, or cloud storage. Once processing is complete, results are available only as a downloadable Excel file. If you close your browser or navigate away without downloading your results, the data is permanently gone. CRE10x does not maintain a document history, saved results, or file library. You are responsible for downloading and saving your Excel exports.

7.3 License to CRE10x

By uploading Your Content, you grant CRE10x a limited, non-exclusive, non-transferable license to process Your Content in-memory solely for the purpose of providing the Service to you. This license terminates immediately upon completion of processing, as Your Content is not retained.

7.4 Responsibility

You are solely responsible for the legality, accuracy, and appropriateness of Your Content. You represent and warrant that you have all necessary rights and permissions to upload and process Your Content through the Service.

7.5 Tenant and Third-Party Personal Data

Documents you upload — including leases, rent rolls, and operating statements — may contain personal information about tenants, guarantors, brokers, and other third parties ("Third-Party Data"), such as names, contact details, and financial terms. With respect to any Third-Party Data contained in Your Content:

• You are the data controller. You determine what documents to upload and why. CRE10x acts solely as a transient processor of Your Content, in-memory, for the single purpose of generating the output you requested.
• You represent and warrant that you have all rights, consents, authorizations, and lawful bases required under applicable privacy and data protection laws (including, where applicable, CCPA, GDPR, and state privacy laws) to upload and process any Third-Party Data through the Service.
• You are solely responsible for compliance with any confidentiality obligations, non-disclosure agreements, or lease provisions that restrict sharing or processing of the documents you upload.
• CRE10x has no responsibility or liability for the presence of Third-Party Data in Your Content, for your handling of exported results containing Third-Party Data, or for any claim by a tenant or other third party arising from your upload, processing, export, storage, or distribution of Your Content or its outputs.
• Redaction is your choice. You may redact or remove personal information before uploading. If you do not, you accept full responsibility for the personal information you submit.

7.6 Assumption of Risk — Uploaded and Exported Data

YOU UPLOAD YOUR CONTENT AT YOUR OWN RISK. Because the Service does not persistently store Your Content or the outputs generated from it:

• CRE10x is not responsible for any data you upload, including its contents, sensitivity, or legality.
• CRE10x is not responsible for any data you save, export, download, share, or transmit after it leaves the Service. Once you download an Excel export, that file — and any tenant or third-party data in it — exists solely on your device and under your control, and its security, storage, and distribution are entirely your responsibility.
• CRE10x is not responsible for data you fail to save. If you close your browser or navigate away without downloading your results, they are permanently and irretrievably lost, and CRE10x has no ability, and no obligation, to recover them.
• CRE10x is not responsible for any loss, disclosure, or misuse of Your Content or outputs that occurs outside the Service, including on your devices, networks, email, or storage systems.

8. AI-Generated Outputs — Disclaimer

The Service provides AI-generated analysis and outputs that are intended to assist commercial real estate professionals. These outputs are NOT a substitute for professional advice.

• Not Legal Advice: AI-generated lease abstracts, LOIs, and other legal-adjacent outputs are drafts and templates only. They must be reviewed by qualified legal counsel before use.
• Not Financial Advice: Financial analyses, projections, waterfall calculations, and valuation outputs are tools to assist your analysis. They should be verified by qualified financial professionals and should not be the sole basis for investment decisions.
• Not Accounting Advice: Journal entries, reconciliations, and other accounting outputs are drafts that must be reviewed and approved by a qualified accountant before posting.
• Accuracy: While we strive for accuracy, AI-generated outputs may contain errors, omissions, or misinterpretations. You are responsible for reviewing and verifying all outputs before relying on them.
• Excel Export: All results are delivered as downloadable Excel (.xlsx) files. No results are stored on our servers. You are responsible for saving your exported files.
• No Guarantees: We do not guarantee the accuracy, completeness, or fitness for any particular purpose of any AI-generated output.

9. Intellectual Property

The Service, including its design, code, features, content, trademarks, and underlying AI technology integrations, is the property of CRE10x Software, Inc. and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our written consent.

"CRE10x," "CRE10x Software," "CRE10x," and our logo are trademarks of CRE10x Software, Inc.

10. Marketing Communications

By creating an account, you may opt in to receive marketing communications from CRE10x Software, including product updates, promotional offers, feature announcements, and CRE industry content. Marketing consent is optional and does not affect your ability to use the Service.

If you opt in, you may opt out at any time by clicking the "unsubscribe" link in any marketing email, updating your preferences in account settings, or contacting privacy@crexsoftware.com. See our Privacy Policy for details.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREX SOFTWARE, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Indemnification

You agree to indemnify, defend, and hold harmless CRE10x Software, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of the Service; (b) Your Content, including any tenant or third-party personal data contained in documents you upload or in outputs you export, save, or distribute; (c) your violation of these Terms, including the representations and warranties in Sections 7.4–7.6; or (d) your violation of any rights of a third party, including privacy, confidentiality, and data protection rights.

14. Termination

• You may terminate your account at any time through account settings or by contacting us.
• We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice.
• Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.
• Sections 7, 8, 9, 11, 12, 13, 15, and 16 survive termination.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Travis County, Texas. You consent to the personal jurisdiction of such courts.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CRE10x regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.
• Modifications: We reserve the right to modify these Terms at any time. We will provide notice of material changes by email and/or by posting a notice on the Service. Continued use of the Service after changes constitutes acceptance.

17. Contact Us

For questions about these Terms of Service, contact us at: